Privacy Policy

1. Overview

Nutraline ("we", "us", or "our"), a division of Pharmaline Inc., respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website nutraline.local or purchase our health and wellness products.

By accessing or using our website and services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

2. Information We Collect

We collect information directly from you, automatically through your device, and from third-party partners:

• Personal Identifiers: Your full name, email address, shipping address, billing address, phone number, and account password.
• Payment Details: Payment card type, encrypted tokenization data, and transaction history. Payment transactions are processed via PCI-compliant payment gateways.
• Account & Order Activity: Order history, saved addresses, product preferences, and customer service communications.
• Technical & Usage Data: IP address, browser type, operating system, device identifiers, pages visited, and referring URLs.

3. How We Use Information

We use your personal information for legitimate business purposes, including:

• Processing, fulfilling, and delivering your orders.
• Creating and managing your Nutraline Member account.
• Sending order confirmations, shipping updates, and transactional emails.
• Providing customer support and responding to inquiries.
• Improving our website performance, user experience, and product offerings.
• Complying with legal, regulatory, and tax obligations under Canadian law.

4. Sharing & Data Transfers

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only with trusted service providers necessary to operate our business:

• Shipping & Logistics Providers: Canada Post and courier partners to fulfill and deliver your orders.
• Payment Processors: PCI-DSS certified payment gateways to securely process online payments.
• Parent Company: Pharmaline Inc., for internal auditing, regulatory compliance, and quality control under GMP standards.

5. Cookies & Tracking Technologies

We use essential and functional cookies to facilitate website navigation, maintain your shopping cart, and keep you securely logged into your account. You can manage or disable cookie preferences through your web browser settings; however, disabling essential cookies may impact website functionality.

6. Data Security & Retention

We implement technical and organizational security measures, including 256-bit SSL encryption, restricted access controls, and secure servers, to safeguard your data against unauthorized access, loss, or misuse.

We retain your personal information only for as long as necessary to fulfill order requirements and satisfy legal reporting obligations.

7. Your Privacy Rights

Depending on your location, you have rights regarding your personal information, including:

• The right to access and request a copy of the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal account data (subject to legal retention requirements).
• The right to opt-out of marketing communications at any time.